The below details the privacy policy of sentire.com, the website care.sentire@gmail.com and the users who interact with it. Sentire.com is committed to protecting the privacy of its users and complies with all the relevant regulations around the same.

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
 
Data Sources and Uses
 

1. Name, Email ID, Shipping and Billing Address, Phone Number

This data is collected directly from users of the website. This data is used to identify the user, deliver goods and services, identify “lookalike” customers and for security and fraud prevention.

2. Commercial Information

We do not collect payment card numbers and pins. Checkout happens through a third party portal of our payment gateway. We are provided details of the mode of payment and the bank used. We may use this information to provide targeted discounts and promotions and to analyze sources of traffic

3. Internet and network activity like IP addresses and location

We collect this data automatically when you visit our website. This data is used to analyse location based aggregate data and sources of traffic. We also use this data to provide goods or services and targeted promotions.

4. Communication data

We store all call records and whatsapp communication with users. This is used for quality, training purposes and for safety and fraud prevention

5. Social Media reviews

We may choose to reshare customer reviews on facebook, instagram and other social media. We use this data to measure user engagement and for security and fraud prevention. We obtain this data directly when users share our content, post with our products or tag us.

6. Other sources

We may use other sources to draw data to identify customers, delivery goods, customize and personalize advertisements, identify new customers and for security and fraud prevention

Security 

1. Data Sharing

Sentire.com does not share user data with third parties in exchange for money. We transfer personal data to third parties in order to obtain their services (for example, for Facebook and Google Ads). We are always careful with user data and we intend to comply with all regional legislation

2. Customer Notifications

Sentire.com gives the option to users to opt out of email marketing and marketing on other media. You can email us at care.sentire@gmail.com if you are receiving communication which you do not wish to subscribe to

3. Use of Cookies

Sentire.com uses cookies to improve user experience and to increase website load speeds. Users are advised to check their web browser setting if they do not want to share cookies. Some of the user tracking is done by Google and Facebook. You can refer to Google and Facebook’s privacy policy for reference.

4. External Links

Although Sentire.com only includes verified links on the website, Sentire does not take guarantee for the quality of the links. Users are advised to exercise caution while clicking on any links. Sentire cannot be held liable for any damage caused due to external links.